Trade Hotline: +44 (0)1284 705050
Favourites  Your Account  Help 
Items: (0) Total: £0.00
Home Sheet Music Tutor Methods Music For Schools Dvd And Video Books About Music Software Instruments And Accessories Gifts

Terms and Conditions: UK

The following terms and conditions apply to UK trade customers only.

1. Credit

On receipt of satisfactory references, a 30 day end of month, line of credit will be made available to you. Until then, orders will be supplied on a pro-forma basis.

2. Back Orders

You may choose the period of time for which back orders remain active on the system, eg. 30 days. After that date they will automatically be deleted from the system. Should you wish to cancel any back orders within the period of time given, please contact Customer Services on 01284 714970. A back orders list is available on request.

3. Returns and Errors

All items are sold on a firm sale basis and are not returnable except for those damaged in transit, imperfect items or errors in fulfilment. When returning damaged or imperfect items you need only send us the covers or inside front (title) page of books (there is no need to return the complete book). If the item is non book, eg. Video, Audio, or Midi pack, please return the complete package. Returns authorisation must be obtained from Customer Services on 01284 714970. Claims are normally only accepted within 28 days of date of invoice.

Please be advised that all titles and quantities entered are the responsibility of the individual placing the order. Credit notes can only be issued where books are faulty, or have been sent due to a Music Sales Ltd error.

4. Retention of Title

Music Sales retains title on all goods supplied and invoiced until such time as the invoices have been paid in full.

5. Archive Items

A delivery period of up to 3 weeks should be allowed for any archive title ordered, depending on the availability of a master copy.


Terms and Conditions are subject to change without prior notice.


Music Sales Limited Sales & Distribution Centre:
Newmarket Road,
Bury St Edmunds,
Suffolk IP33 3YB
Tel: (01284) 702600
Fax: (01284) 768301

Terms and Conditions: Export Customers

The following terms and conditions apply to Export trade customers only.

1. Credit

On receipt of satisfactory references, a 60 day end of month, line of credit will be made available to you. Until then, orders will be supplied on a pro-forma basis.

2. Back Orders

You may choose the period of time for which back orders remain active on the system, eg. 30 days. After that date they will automatically be deleted from the system. Should you wish to cancel any back orders within the period of time given, please contact Customer Services on (+44) 1284 714970. A back orders list is available on request.

3. Returns and Errors

All items are sold on a firm sale basis and are not returnable except for those damaged in transit, imperfect items or errors in fulfilment. All claims should be made within 4 weeks of the invoice date. When returning damaged or imperfect items you need only send us the covers or inside front (title) page of books (there is no need to return the complete book). If the item is non book, eg. Video, Audio, or Midi pack, please return the complete package. Returns authorisation must be obtained from Customer Services on 01284 714970

Please be advised that all titles and quantities entered are the responsibility of the individual placing the order. Credit notes can only be issued where books are faulty, or have been sent due to a Music Sales Ltd error.

4. Retention of Title

Music Sales retains title on all goods supplied and invoiced until such time as the invoices have been paid in full.

5. Archive Items

A production period of up to 3 weeks should be allowed for any archive title ordered, depending on the availability of a master copy. You will receive 25% discount on these items.

6. Despatch

The goods are despatched within 24 hours of receiving your order. Please specify the method of despatch you would like us to use. Where no specifications are provided, we will use the most economical method available.


Terms and Conditions are subject to change without prior notice.


Music Sales Limited Sales & Distribution Centre:
Newmarket Road,
Bury St Edmunds,
Suffolk IP33 3YB
Tel: (+44) 1284 702600
Fax: (+44) 1284 768301




General enquiries – trade.enquiries@musicsales.co.uk
After Sales enquiries customerservice@musicsales.co.uk

Contact Music Sales Ltd: Trade Hotline: +44 (0)1284 705050 | After Sales: +44 (0)1284 714970
Newmarket Road, Bury St.Edmunds, Suffolk IP33 3YB, United Kingdom
© 2007 Music Sales Ltd. Privacy Policy | Terms and Conditions